Summary: We collect only the information necessary to connect you with legal help. We do not sell your data. All information you share with us is treated as confidential and used solely to serve your case.
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Pinnacle Injury Consultants (“Pinnacle,” “we,” “us,” or “our”) is a legal consulting firm based in Houston, Texas. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you visit injurypinnacle.com or contact us through any channel, including phone, email, or our online intake form.
By using our website or submitting an intake form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.
Information You Provide Directly:
- Your full name, phone number, and email address (when submitted through our intake form or contact page)
- Details about your injury or accident, including the type of incident, date of incident, and a description of what occurred
- Any additional information you choose to share in written communications or calls with our team
Information Collected Automatically:
- Browser type, device type, and operating system
- IP address and approximate geographic location (city/state level)
- Pages visited, time spent on pages, and referring website URLs
- UTM parameters and advertising attribution data (e.g., which ad or keyword brought you to our site)
2. How We Use Your Information
We use the information we collect to:
- Evaluate your case and connect you with a qualified personal injury attorney in our network
- Contact you regarding your inquiry via phone, email, or SMS (where you have provided consent)
- Send you a case confirmation and follow-up communications related to your consultation
- Improve our website content, user experience, and intake process
- Analyze traffic patterns and marketing effectiveness to better serve prospective clients
- Comply with applicable legal obligations
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With attorneys in our referral network: When we identify a qualified attorney for your case, we share the relevant case details — including your name, contact information, and incident description — with that attorney so they can evaluate your matter and reach out to you. This is the core purpose of our service.
- With service providers: We use trusted third-party vendors to operate our website, send emails and SMS notifications, and manage our case management platform. These vendors are contractually prohibited from using your information for any purpose other than providing services to us.
- As required by law: We may disclose your information if required to do so by a subpoena, court order, or other legal obligation, or to protect the rights, property, or safety of Pinnacle, our clients, or the public.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and understand how visitors interact with our content.
Types of cookies we use:
- Essential cookies: Required for the website to function correctly (e.g., session management, form submission tracking)
- Analytics cookies: Help us understand page views, traffic sources, and user behavior (e.g., Google Analytics)
- Marketing cookies: Allow us to track the effectiveness of our advertising campaigns and attribute form submissions to specific ad sources
You can control cookies through your browser settings. Disabling cookies may affect certain features of the website. We do not currently respond to “Do Not Track” signals from browsers.
5. Data Security
We take the security of your personal information seriously. We implement industry-standard technical and organizational safeguards, including:
- HTTPS encryption for all data transmitted between your browser and our servers
- Access controls that limit who within our organization can view client information
- Secure, hosted database infrastructure with role-based permissions
No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at intake@injurypinnacle.com.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
- Opt-out of communications: You may unsubscribe from our emails at any time by replying “STOP” to any SMS or clicking the unsubscribe link in any email. This will not affect our ability to communicate with you about an active matter you have already submitted.
To exercise any of these rights, contact us at intake@injurypinnacle.com or call (832) 707-9867. We will respond within a reasonable timeframe, typically within 30 days.
7. Third-Party Links and Services
Our website may contain links to third-party websites, including attorney profiles, legal resource organizations, and local government portals. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.
Our case management platform may use third-party services including Supabase (database hosting), Resend (email delivery), and Twilio (SMS messaging). Each of these providers has its own privacy and security practices consistent with industry standards.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes indicates your acceptance of the updated policy. If you have questions about this Privacy Policy, please contact us:
Pinnacle Injury Consultants
Houston, TX
intake@injurypinnacle.com
(832) 707-9867